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Security Policy

Last Updated: April 15, 2011

At Tracker Systems, LLC (Shop Tracker, Sign Tracker, Jani Tracker) we know that our customers rely on us as an important part of their business processes. We take our responsibilities to our customers seriously, and the security and reliability of the software, systems and data that make up the Tracker System’s applications are our top priority.

SECURITY

SSL

All information traveling between your browser and our application is protected with 256-bit SSL encryption. The lock icon in your browser lets you verify that you aren’t talking to a phishing site and that your data is secure in transit.

FIREWALLS

Our application – including your data – rests securely behind Cisco-powered firewalls.

VULNERABILITY SCANNING

Tracker Systems’ servers are scanned for vulnerabilities regularly by Security Metrics, our managed security provider. These scans test our servers both from the Internet and from inside our network, and any newly identified problems are addressed as quickly as possible.

INTRUSION DETECTION

All of the traffic entering and leaving our network is monitored by Security Metrics. Any unusual behavior is analyzed by Security Metric’s certified security experts, and responses are coordinated between them, and our system administration team.

STRONG ENCRYPTION

Particularly sensitive information – credit card numbers, bank account information, and your payment gateway account details – are encrypted are stored with our third-party partner Tiger Payment Solutions.

PHYSICAL SECURITY

Our servers are located in Amazon’s EC2 state-of-the-art data centers, which provide biometric access controls, constant surveillance, redundant power feeds and generators, robust fire suppression, and carefully monitored climate control to protect the servers that store your data and manage your billing.

RELIABILITY

REDUNDANT SERVERS AND DATACENTRES

Our infrastructure uses redundant storage and servers to keep the application and your data available in the case of hardware failure – and another set of servers and storage in a geographically separate data center in case our primary data center is made unavailable by a disaster or other disruption.

MANAGED HOSTING

Tracker Systems has chosen Amazon’s EC2 for our hosting needs. With the same power, security and safeguards in place that run Amazon.com – you can rest knowing your data and file storage are secure.

BACKUPS

The data in your Tracker account is replicated across multiple database servers in two geographic locations to prevent a single failure from causing data loss. Additionally, that data is backed up nightly to tape and stored in a secure offsite location to ensure that, even in the event of a catastrophe like a tornado or flood, your information will be safe and your records can be quickly restored.

CHANGES IN OUR SECURITY POLICY

We may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Tracker Account or by placing a prominent notice on the Site.

QUESTIONS

Any questions about this Privacy Policy should be emailed to: info@shoptracker.com or by mail at: Tracker Systems, LLC, PO Box 92707, Austin, Texas 78709-2707.