SignTracker Success Story: Sure Signs/Riverside Print & Signs, Sarnia Ontario
Read our Story, how two Canadian shops merged and used SignTracker to streamline their workflow
Sarnia, Ontario, Canada, over 17,00 jobs processed in SignTracker since 2013
Sure Sign is part of a second-generation family business owned by Michael Hyatt in Sarnia, Ontario. Riverside Print & Signs, Michael’s original company, handles commercial printing, wide format printing, and vehicle wraps. In 2023, Riverside acquired Sure Signs to expand its operations into commercial and electrical signage fabrication. The company has used SignTracker since 2013 and has processed over 17,000 jobs through the platform. It now operates as the dedicated fabrication and commercial signage shop arm of the business, while both companies offer a full range of print, signage, and wrap services.
Keeping Daily Production Organized
Desiree Percival, production and customer service employee at Sure Signs, relies on SignTracker every day to keep their fabrication workflow on track.
“When I come in each day, I can quickly see our workload,” she explains. With SignTracker, she can easily check which jobs are in progress, their current stage, and what requires immediate attention.
For a custom signage shop, this clarity has made a real difference. The team moves faster, avoids bottlenecks, and stays on schedule more consistently, improving turnaround times and day-to-day reliability.
Faster and More Accurate Quoting
Sure Signs uses detailed quoting templates to speed up the process and maintain consistent pricing.
Desiree says built-in formulas make a big difference.
“The quoting templates mean I am not doing manual calculations,” she adds. She relies on SignTracker’s quoting templates to send accurate quotes quickly, which reduces delays in a busy shop.
Clear Communication at Every Stage
With many jobs moving at once, Desiree values how SignTracker helps her update customers without hunting through notes or paperwork.
“With SignTracker, I can answer questions instantly,” she says. Desiree checks the job stage, reviews notes, and provides accurate updates right away.
For Sure Signs’ production team, this setup has improved communication inside the shop and strengthened customer service on the front line.
The Scale of Impact
With more than 17,000 jobs processed through 10 employees, SignTracker has become a central workflow tool for Sure Signs. It supports quoting, production, communication, and job history, giving both shops a shared operational foundation while still allowing Sure Sign to maintain its own sign-focused processes.
A Trusted Canadian Partner
As a Canadian shop, Sure Signs shows how SignTracker is a perfect fit for fabrication and electrical signage businesses.
“SignTracker has helped us stay organized and improve communication in a big way,” Desiree adds. “I would definitely recommend it.”
